Service & Support

This video require Adobe® Flash Player

Please download it from here

Adobe Flash

quote

Working together

We're serious about customer service and support. From advice on choosing the right machine for your site to sending an engineer to PAT-test it each year, ensuring your high safety standards are met; you can rely on us every step of the way.

Delivery, installation and on-site training come as standard. And we are never more than a phone call away. There are dedicated helplines for service and support; one for any technical issues and the other for general queries.

Supporting your growth

Our ambition is to go beyond the role of a supplier and become your inspiring growth partner. As a result, our NESTLÉ® MULTISNACK® package has been carefully developed to deliver maximum profit to your business. This means that we commit to:

  • Provide the right machine for your needs
  • Advise on best range and layout to maximise sales
  • Deliver and install your machine ready to start developing your business potential
  • Train your staff on how to refill, maintain and manage your machine
  • Contact you at agreed intervals to take product orders
  • Offer the best ongoing trade prices on NESTLÉ® confectionery products
  • Provide both technical and customer helplines
  • Deliver on-site maintenance with 120 qualified engineers nationwide

Contact us to speak to one of our consultants; we're looking forward to becoming your inspiring growth partner and helping to grow your business.

*P&H service levels, September YTD 2008

**GVS service levels, September YTD 2008